Tirupati District Vacation Packages

The location was very convenient. Excellent hotel but I paid the price for amenities like the pool and the gym. we couldn't use the pool as it was under long term repairs and the gym felt a little congested. But for someone who is not looking for extra facilities I would highly recommend this hotel.

Family friendly and clean

Good location, grand hotel but the service members should be a bit more personable with visitors. They are formal but that making visitors feel special is a quality that needs developed more. Also there was an incident that happened to me in the night with a malfunctioning ac unit in the bedroom but no further calls were provided to apologize for the inconvenience from their part. A star hotel like them is expected to do better. They need customer liaisons that address any issues that happen from over the night. Still I have not had a call regarding this from any one of them. I went to complain at the front desk when the guy who called himself as the apartment incharge listened to what I told him. He apologized that it was their mistake but no actions taken thereafter. He said he will make sure this does not happen the next time I visit. That’s not the type of response I was anticipating. I hope the customer service needs to be top notch in Chennai for a Star hotel like this. Customer service folks should be taught on how to address grievances in a better more professional way rather than just apologizing for the mistake. Of course we appreciate they acknowledging their mistake but a 5 star hotel like this is expected to do better than just say we will make sure this does not happen next time.